The stack
Five layers. One deployment. No vendor stitching.
Buy a voice bot, then a dialer, then a CRM, and you spend two quarters integrating them and own every seam. This ships as one stack — one login, one workflow, one audit trail.
The five layers
Grounded at the bottom, actioned at the top.
Read them bottom-up. Layer 0 is why the answers are right; Layer 4 is why the conversation becomes a record.
Layer 0
Ground
Your policies, product terms and SOPs, indexed — scanned and stamped documents included. Every response traces to a source clause. Where the document is silent, the agent escalates rather than improvises.
Layer 1
Listen
Speech-to-text for Indian telephony: regional accents, dialect, code-switching, noise, and the 8kHz narrowband a real mobile call delivers. Not studio audio with an accent pack bolted on.
Layer 2
Understand
Domain reasoning constrained by the grounded document set. Intent, entities, sentiment and disposition captured on every call and written into the CRM.
Layer 3
Speak
Expressive voices with controllable register and pace. Barge-in handling, so the caller can interrupt and the agent yields cleanly — and latency low enough that the pause never reads as a machine.
Layer 4
Act
Our own dialer and CRM: pacing, DND scrub, calling-window enforcement, retry logic. Connectors into LOS, LMS, core banking and ERP — so a conversation becomes an updated record, not a transcript to read.
Integrations
Where the call ends up.
A conversation is only useful if it lands somewhere. These are the systems it lands in.
Telephony
SIP/PBX, cloud telephony, and DLT-registered 1600-series numbers.
Business systems
LOS, LMS, core banking, CRM, policy administration, ERP, ticketing.
Documents
Policy repositories, SharePoint, shared drives, scanned archives.
Omnichannel
Voice, WhatsApp and chat from one workflow, without losing context.
Developer access
REST and WebSocket APIs, SDKs, and webhooks on every call event.
Build it your way
No-code for operations. Full API for engineering.
A no-code builder lets operations design, test and launch call flows without engineering.
The API exposes every layer, from grounding corpus to telephony routing.
Sub-second
First-response latency target
Enterprise SLA
Availability commitment
12
Indian languages at launch
6 wks
Typical time to go-live
Talk to the platform team.
Bring the integration questions and the deployment topology. Better answered before the demo than after the contract.