Solutions by sector
Eleven sectors. One architecture. No rebuild.
Qualifying a loan lead and recovering a lapsed policy are the same conversation with different content. We built the sequence once.
Banking & Lending
Ten contacts per loan account per year — and the cost of not calling is measurable to the rupee.
- Lead generation and qualification
- Document and e-KYC follow-up
- e-Mandate registration
- Disbursement confirmation
Insurance
The lapse happens in the long tail — regional languages, policies too small to justify a human call.
- Renewal and lapse recovery
- Premium auto-pay setup
- First notification of loss
- Claim status
Utilities
DISCOM-sized books, contact lists in crores, service metrics the regulator can see.
- Billing reminders and collection
- Outage notification at scale
- Meter-reading follow-up
- Grievance intake
E-commerce
The calls that decide whether a Tier-2 delivery succeeds.
- COD confirmation before dispatch
- Delivery rescheduling
- Return pickup coordination
- Abandoned-cart recovery
EV & Automotive
A long consideration cycle, then a long ownership relationship. Both are calling problems.
- Test-ride and lead follow-up
- Service booking
- Roadside assistance triage
- Warranty and recall outreach
Airlines & Travel
Disruption is where the contact centre breaks, and where the relationship is decided.
- Flight change and cancellation handling
- Disruption notification at scale
- Voice-led booking
- Refund status
Ed Tech
In the language a student thinks in, not the one they were taught in.
- Lead generation and qualification
- Counselling call routing
- Fee and batch reminders
- Renewal nudges
OTT & Subscriptions
Involuntary churn is a payments problem that behaves like a calling problem.
- Subscription renewal reminders
- Failed-payment retry
- Win-back and churn save
- Plan upgrade conversations
Mobility & Transport
A two-sided marketplace where both sides need calling and neither justifies a seat.
- Booking confirmation
- Trip notification
- Partner and driver onboarding
- Refund handling
Real Estate
A long, high-value cycle where the loss happens between conversations.
- Lead generation
- Site-visit scheduling
- Follow-up nurture
- Booking-stage handholding
Fuel Retail & LPG
Household-scale volume across a network that cannot call any of it.
- Refill booking confirmation
- Delivery notification
- Postpaid billing reminders
- Fleet-card collection
Every sector runs on the same voice models, the same dialer and the same CRM schema.
If your sector isn’t listed, the answer is usually that we haven’t published the workflow library yet — not that it doesn’t work.